Delivery Terms and Conditions

Orders to Mainland UK:

Customers will be able to choose from the following:

• Free Standard Delivery (on orders over £30.00) - Free - 4-5 Working Days

• Standard Delivery (on orders under £30.00) - £3.49 - 4-5 Working Days

• Express Service (orders under 4kg) - £6.00 - 1-2 Working Days

• Express Service (orders over 4kg) - £6.00 - 1-2 Working Days
  
  Express shipping is charged at £6.00 per each 20kg

Our cut off point for same day despatch is currently 12pm (midday) from Monday - Friday.

Chilled Deliveries are currently free of charge if you spend over £30, but additional costs will be added in the future to cover the additional cost and faster service. Tracking:

Orders to the UK Scottish Highlands, Northern Ireland and other Islands

We offer free shipping over £30 and under 10kg OR over £100 with no weight limit to: 

Shetland Islands (ZE Postcode)
Northern Ireland (BT Postcode)


Isle of Man - Free on order over £30 and under 4kg. All other parcels will be £3.49 per parcel up to 20kg

UK Delivery Exceptions:

There are some post codes excluded from normal delivery times in the UK. This means the delivery may take longer than 24 or 48 hours or the service may not be available at all. This will be taken into account in the estimated delivery time.

Late Deliveries (UK):

If your order has been delivered late you may be entitled to a refund on these costs. Standard delivery services are not guaranteed services and will only be refunded if the time delay is unreasonable.

Frona Ltd cannot be held accountable for late deliveries if the courier is at fault. We will not offer compensation or be held accountable unless we have signed a guarantee contract for delivery. If you require a law binding contract, this must be made at least 2 days in advance.

Damaged Orders:

Although we do our very best to pack every order with care, there are times when a package might get damaged during it's journey to your door.

If your goods arrive in an unfit state, please refuse delivery and contact us so we can resend your order quickly and report the damage.

PLEASE NOTE: Currently we have temporarily suspended international orders. This is due to complications with international deliveries as a result of Brexit. We will be looking to reinstate this service as soon as possible.

If you are unable to refuse the delivery and your goods do not arrive in perfect condition, please contact us within 14 days of receipt. Photographic evidence of damage is required or the return of the damaged item in order to request a replacement or refund.

Returns Information (UK)

For UK orders, we offer a No Quibble 30 Day Quality Guarantee.